For someone who does not work in a call centre, I make and receive a lot of calls every single day
“Good Day, Jennifer speaking”
I
don’t know what it is about the way I say my name, maybe I slur my
words together or maybe it’s my phone line (I blame the latter) … but I
usually get one of 3 responses:
1) Hi Janice ….2) Thank you for your help Jessica*
3) Janet ...
I
don’t bother to correct people most of the time because it gives me
plausible deniability. “I’m sorry, there is no Janice here”…
It
is one thing when clients mishear your name on the phone, it’s another
entirely when a colleague you have worked with for 2 years gets your
name wrong.
Standing
in the kitchen yesterday, she says to me “Jessica, did you get a train
this morning”. For a moment there was an awkward silence while I
realised that she was talking to me, and then decided if I should
correct her or not. In the end I just thought “Oh, well … close
enough”. Two of my other colleagues were also in the kitchen** and they
are still laughing about it, wondering why I answered. Maybe its
because I’m just used to people getting my name wrong all day?
* That’s a lie … people never thank us for our help
**Which is amazing in itself cos our kitchen at work is so small, it feels full with 2 people in it…
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